Warranty

DETRONIC SCP, with address at Torras i Bages, 126 08912 – Badalona, Barcelona (spain) communicates that:

in compliance with EU Directive 2019/771, the equipment supplied by this brand has a warranty of (3) three years for new equipment and (12) twelve months for repaired equipment.
This warranty will be applied once the failure has been verified by our Technical Service and corroborating that it is due to a manufacturing defect.
The warranty coverage includes exclusively the repair or replacement (if applicable) of the equipment, decision at the discretion of the Technical Service and according to its condition.

How to request an RMA

You have a maximum period of two (2) months from its detection to report a fault.
You can request an RMA to the e-mail detronic@detronic.es indicating in the message:

– Equipment reference
– Traceability code (Trace)
– Date of purchase
– Invoice number
– What is the failure
– Since when did it occur
– Where is the equipment installed
– Wiring (if different from that indicated by the manufacturer)
– Photos, videos or any other type of documentation available

Once the RMA has been granted, the equipment must be sent for inspection to the address indicated on the RMA.

Warranty Exclusions

In no case are included the costs of transport, handling, installation, replacement, wiring, etc.
The warranty does not cover equipment that does not have an RMA or that shows damages unrelated to its operation:

– Blows or breakage
– Handling by personnel not included in the Technical Service.
– Connection failures and/or their consequences
– Voltages or currents different from those supported by the equipment.
– Damage caused by lightning strikes